Terms of Service

Effective Date: May 30, 2026  |  Last Updated: May 30, 2026

1. Acceptance of Terms

Welcome to Punch Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at punchpizza-food.digital (the "Website"), as well as any related services, features, content, applications, and offerings made available by Punch Pizza (collectively, the "Services").

By accessing or using our Website, placing an order, creating an account, or otherwise engaging with our Services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained consent from a parent or legal guardian;
• You have the legal capacity to enter into a binding agreement under applicable law;
• You agree to comply with all applicable local, state, and federal laws and regulations of the United States in connection with your use of our Services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

These Terms incorporate by reference our Privacy Policy, which is available on our Website and describes how we collect, use, and share information about you when you use our Services.

2. Description of Services

Punch Pizza is a food service company that offers pizza and related food and beverage products to consumers in the United States. Our Services include, but are not limited to:

• Online Ordering: Customers may browse our menu, customize their orders, and place orders for delivery or in-store pickup through our Website.
• Menu Information: We provide detailed descriptions, pricing, nutritional information, and allergen notices for our menu items to assist customers in making informed purchasing decisions.
• Account Management: Users may create and manage personal accounts to track order history, save preferences, and access loyalty rewards.
• Promotions and Offers: We may periodically offer discounts, coupons, promotional deals, and loyalty rewards to eligible customers.
• Customer Support: Our team is available to assist with order inquiries, complaints, and general questions related to our food and services.
• Third-Party Delivery Partnerships: Where applicable, Punch Pizza may partner with third-party delivery platforms to facilitate the delivery of orders. In such cases, the third-party platform's own terms and conditions may also apply.

We reserve the right to modify, suspend, discontinue, or expand any aspect of our Services at any time, with or without prior notice. Punch Pizza is not liable to you or any third party for any such modification, suspension, or discontinuation.

Our Services are intended solely for personal, non-commercial use unless expressly authorized in writing by Punch Pizza.

3. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the confidentiality of your account login credentials (username and password);
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security;
• Accept responsibility for all activities that occur under your account, whether or not authorized by you.

Punch Pizza reserves the right to suspend or terminate accounts that contain false or misleading information, that violate these Terms, or that engage in fraudulent or suspicious activity. We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

4. User Obligations and Prohibited Activities

As a condition of your use of our Website and Services, you agree to use them only for lawful purposes and in a manner consistent with these Terms and all applicable federal, state, and local laws and regulations. You represent, warrant, and agree that you will NOT:

• Use our Website for any illegal, fraudulent, or unauthorized purpose;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Engage in any conduct that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
• Attempt to gain unauthorized access to any portion of our Website, our servers, or any systems or networks connected to our Website;
• Use any automated means, such as bots, scrapers, crawlers, or similar technologies, to access, collect, or harvest information from our Website without our express written consent;
• Transmit any viruses, malware, spyware, or other harmful or disruptive code through or in connection with our Website;
• Place fraudulent, false, or speculative orders, or use stolen or unauthorized payment methods;
• Engage in any activity that interferes with or disrupts the integrity, performance, or security of our Website or Services;
• Copy, reproduce, modify, distribute, or create derivative works based on any content from our Website without our express prior written permission;
• Use our Website or Services to transmit unsolicited commercial communications (spam);
• Attempt to reverse engineer, decompile, or otherwise extract the source code of our Website's software;
• Circumvent, disable, or interfere with any security-related features of our Website;
• Collect or store personal data about other users without their express consent;
• Violate any applicable federal, state, or local laws or regulations, including those related to food safety, consumer protection, and electronic commerce.

Any violation of these prohibitions may result in immediate termination of your access to our Services and may expose you to civil and/or criminal liability. Punch Pizza reserves the right to cooperate fully with law enforcement authorities and to disclose information about users who violate applicable laws.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase the selected food items at the stated price. Punch Pizza reserves the right to accept or decline any order at its sole discretion. An order is confirmed only upon receipt of a confirmation notification (via email or on-screen confirmation). Punch Pizza is not responsible for orders that fail to be transmitted due to internet connectivity or technical issues on your end.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to applicable sales taxes as required by law. Prices may vary by location and are subject to change without prior notice. Any pricing errors on our Website will be corrected upon discovery, and we reserve the right to cancel orders placed at an erroneous price, with a full refund issued to the customer.

5.3 Payment

Payment for all orders must be made at the time of placing the order. We accept major credit cards, debit cards, and other payment methods as indicated on our Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable fees to that payment method.

All transactions are processed through secure, third-party payment processors. Punch Pizza does not store your full payment card details on our servers. We comply with the Payment Card Industry Data Security Standard (PCI DSS) requirements applicable to our level of service.

5.4 Refunds and Cancellations

Once an order has been accepted and preparation has begun, cancellations may not be possible. Refund requests related to food quality, incorrect orders, or other concerns must be submitted to us within 24 hours of receiving your order by contacting us at [email protected]. We will review all refund requests on a case-by-case basis and issue refunds at our sole discretion in accordance with applicable law.

6. Food Safety, Allergen Information, and Nutritional Disclaimers

Punch Pizza takes food safety and customer health seriously. However, we make no representation or warranty that our food products are free from allergens, including but not limited to gluten, nuts, dairy, soy, eggs, shellfish, or other common allergens. Our products may be prepared in kitchens that handle a wide variety of ingredients, and cross-contamination is possible.

If you have a food allergy, dietary restriction, or medical condition that may be affected by the consumption of certain ingredients, it is your sole responsibility to:

• Review all available ingredient and allergen information on our Website;
• Contact us directly before placing an order to discuss your specific needs;
• Consult with a qualified healthcare professional regarding your dietary requirements.

Punch Pizza shall not be liable for any adverse health reactions, allergic responses, or other outcomes resulting from the consumption of our food products by individuals with known or unknown food allergies or dietary restrictions.

7. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, data compilations, software, page layout, and design elements (collectively, "Content"), is the exclusive property of Punch Pizza or its licensors and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Punch Pizza name, logo, and all related marks, trade names, and service marks are trademarks of Punch Pizza. You may not use any of our trademarks, trade names, or service marks without our prior express written consent. Unauthorized use of our intellectual property may constitute infringement and may subject you to civil and criminal penalties.

Subject to these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, or publicly display any Content;
• Modify or create derivative works based on any Content;
• Use any Content for any commercial purpose without our express written permission;
• Remove or alter any copyright, trademark, or other proprietary notices from the Content.

Any feedback, suggestions, ideas, or other information you provide to us regarding our Services ("Feedback") shall be deemed non-confidential and non-proprietary. By submitting Feedback, you grant Punch Pizza a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your Feedback in any form, medium, or technology.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources ("Third-Party Services") that are not owned or controlled by Punch Pizza. These links are provided solely for your convenience and informational purposes. Punch Pizza does not endorse, monitor, or assume any responsibility for the content, privacy practices, or terms of any Third-Party Services.

If you access Third-Party Services through our Website, you do so entirely at your own risk and subject to the terms and conditions of those third parties. We strongly encourage you to review the terms of service and privacy policies of any Third-Party Services you visit. Punch Pizza shall not be liable for any damages or losses arising from your use of Third-Party Services.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY: We do not warrant that our food products or Services will meet your specific expectations or requirements.
• FITNESS FOR A PARTICULAR PURPOSE: We do not warrant that our Services are suitable for any particular purpose you may have.
• NON-INFRINGEMENT: We do not warrant that our Website or its Content does not infringe the intellectual property rights of any third party.
• ACCURACY AND COMPLETENESS: We do not warrant that the information provided on our Website, including menu descriptions, pricing, nutritional data, and allergen information, is always accurate, complete, current, or error-free.
• UNINTERRUPTED ACCESS: We do not warrant that our Website will be available without interruption, delays, errors, or security breaches at all times.

Some states do not allow the disclaimer of implied warranties, so the above disclaimers may not apply to you in their entirety. In such states, our warranties are limited to the minimum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business;
• Loss of data or goodwill;
• Business interruption;
• Personal injury or property damage;
• Cost of substitute goods or services;
• Any other intangible losses,

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF PUNCH PIZZA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PUNCH PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its affiliates, subsidiaries, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, damages, judgments, awards, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of our Website or Services;
• Your violation of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party right, including without limitation any intellectual property, privacy, or proprietary right;
• Any content or information you submit, post, or transmit through our Website;
• Your negligence, fraud, or willful misconduct;
• Any dispute you have with another user of our Services or a third-party delivery partner.

Punch Pizza reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such case, you agree to cooperate fully with Punch Pizza in asserting any available defenses.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Punch Pizza is registered and operates, without regard to its conflict of law provisions.

For matters involving consumer protection, we acknowledge the applicability of the Federal Trade Commission Act (FTC Act), which protects consumers against unfair or deceptive acts or practices in commerce. If applicable, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) may apply to residents of California with respect to their personal information.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising out of or related to these Terms or your use of our Services shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States, and you hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue of such proceedings.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceeding, we encourage you to contact us first to attempt to resolve any dispute informally. Please send a written description of your dispute to [email protected]. We will make good-faith efforts to resolve the issue within thirty (30) days of receiving your written notice. If the dispute is not resolved within this period, either party may pursue formal dispute resolution as set forth below.

13.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES, CONTROVERSIES, OR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE DETERMINED BY BINDING ARBITRATION.

The arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as then in effect, and shall take place in English. The arbitrator shall have the authority to grant any remedy that would be available in a court of law. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

13.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies under applicable small claims court rules and the amount in controversy does not exceed the jurisdictional limit of such court.

14. Term and Termination

These Terms shall remain in full force and effect while you use our Website or Services. Punch Pizza reserves the right, in its sole discretion and without prior notice, to:

• Suspend or terminate your access to all or any part of our Website or Services at any time, for any reason, including but not limited to your violation of these Terms;
• Delete your account and all associated data in accordance with our Privacy Policy;
• Discontinue any part of our Services at any time without liability to you.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use our Services will immediately cease.

The following sections of these Terms shall survive termination of your account or these Terms for any reason: Section 7 (Intellectual Property Rights), Section 9 (Disclaimer of Warranties), Section 10 (Limitation of Liability), Section 11 (Indemnification), Section 12 (Governing Law and Jurisdiction), Section 13 (Dispute Resolution), and Section 15 (Severability).

15. Changes to These Terms

Punch Pizza reserves the right to modify, amend, update, or replace these Terms at any time at its sole discretion. When we make material changes to these Terms, we will provide notice by:

• Posting the revised Terms on our Website with an updated "Last Updated" date;
• Sending an email notification to the address associated with your account (if you have registered an account); and/or
• Displaying a prominent notice on our Website homepage.

Your continued use of our Website or Services after the effective date of the revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of our Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

If a court or arbitrator determines that any portion of a revised version of these Terms is invalid or unenforceable, that determination shall not affect the validity of the remaining provisions.

16. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be deemed severed from these Terms, and the remaining Terms shall continue in full force and effect.

The failure of Punch Pizza to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. A waiver of any provision of these Terms shall be effective only if it is in writing and signed by an authorized representative of Punch Pizza.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Punch Pizza on the Website, constitute the entire agreement between you and Punch Pizza with respect to your use of our Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, warranties, negotiations, and discussions, whether oral or written, between you and Punch Pizza.

No oral or written information provided by Punch Pizza representatives, beyond what is stated in these Terms, shall create a warranty or otherwise modify, supplement, or amend these Terms unless expressly agreed to in a written document signed by an authorized officer of Punch Pizza.

18. Force Majeure

Punch Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, labor disputes, power or internet outages, cyberattacks, supply chain disruptions, or other unforeseen events ("Force Majeure Events").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume normal operations as soon as practicable and will notify affected customers through our Website or by other available means of communication.

19. Accessibility

Punch Pizza is committed to making our Website accessible to all users, including individuals with disabilities, in accordance with applicable federal and state accessibility standards, including the Americans with Disabilities Act (ADA) where applicable. If you experience any difficulty accessing our Website or require accommodation to use our Services, please contact us at [email protected], and we will make reasonable efforts to assist you.

20. Contact Information

If you have any questions, concerns, complaints, or comments regarding these Terms of Service or our Services, please do not hesitate to contact us using the information below. Our team is committed to responding to all inquiries in a timely and professional manner.

For legal notices required under these Terms, please send written correspondence to our email address identified above. Legal notices sent by email shall be deemed received on the date the email is sent, provided that the sending party does not receive a delivery failure notification.